Olymp Trade is a broker which you can trust and it is a member of the Financial Commission of A Category. Olymp Trade demonstrates a high quality of their services and guarantees every Client deposit protection, wide-ranging support and quick resolution of any problems.
What is regulation?
The regulation is the the process and the conditions for the Company’s performance on trading operations with the Client. Furthermore, the regulation establish order of processing and execution of orders for deal making and closure. The regulation prevents suspicious and fraudulent activities and provides only legal relations between the Company and the Client.
How can I contact the regulator?
In order to contact the regulator you can send an E-mail to the support team ([email protected]) or you can send an E-mail to the Financial Commission ([email protected]). Moreover, you can describe the situation and send your request for the resolution of the issue on the website.
If you want to send your inquiry on the website you will need to fill the form:
- Here you will need to write your First name.
- Here you will need to write your Surname.
- Then here you will have to write your e-mail.
- And here write your mobile phone number.
- Here you need to describe your problem.
- Press the “Contact us” button.
Can I get any compensation from regulator?
If you were a victim of a fraudulent activity you can get a compensation for this inconvenience. However, firstly you have to contact the the support team in order to describe your situation and afterwards you can get a compensation. The compensation amount will depend from the type of fraudulent activity. Moreover, you can get a compensation up to €20,000.
Should I contact the regulator?
You should contact the regulator after the issue occured. Olymp Trade looks after their Clients and always helps them with any problems. Thus, do not hesitate to contact the support team after you have realized that you are a victim of a fraudulent activity. The support team usually answer email during 24 hours or even faster after they receive the message.You can contact the support team by E-mail (1) or you can chat online (2).
In addition, you can always contact the Financial Commission. In order to contact them, you have to fulfill the form:
- Here you will need to write your name.
- Here you will need to write your mobile phone number.
- And here you should describe your issue.
- Then, press the “Contact us” button.